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FAQ

Can I make a return/exchange?

If you’re not fully satisfied with your item, you are able to exchange or return it within 30 days of the purchase date. For returns, please send the parcel back to the below address along with a note with your name, order number, reason for return and new size required if applicable. Please make sure you retain proof of postage. Please note that we do not offer free returns. Return address: Boys Get Sad Too LTD, 2.27 Q West, 1110 Great West Road, Brentford, TW8 0GP


When do you restock your items?

There is no set time when each item is restocked. If you would like updates on when a specific item is restocked, you can sign up for notifications. Just go on the item you’d like, click the out of stock size you require and the option to opt-in for email restock notifications will appear. 


Do you have an ambassador scheme?

We do not currently offer an ambassador scheme, however we are currently looking for ways that we can further include our community in our mission to end the stigma of mental health. 


What is the fit like? 

Our items fit true to size and we recommend sizing up for an oversized fit. If you would like the specific measurements, please visit the size guide here for further information. 

 

Do you ship worldwide?

Yes, we ship worldwide. Please visit our shipping page here for more details on the cost for each location. 

I made a mistake when I placed my order, what can I do?

Just send us an email over to support@boysgetsadtoo.com and we will be able to help you with your inquiry. 


What are my payment options?

We accept all major credit cards, PayPal and ClearPay. 


How long will it take to get to me?

This depends on our dispatch speed and where you are located in the world. Click here to find out more.



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