Refund policy

How do I return my order for a refund?

  • You can submit a refund request up to 14 days after the delivery date of your order. From the time of this request's approval, you have 14 days to get the item back to us.
  • Your order must be unworn and in original, brand-new condition.
    We reserve the right to refuse a refund if an item is worn, damaged, or returned in an unsellable condition.
  • If your total order value qualifies your order for free shipping, and you then return item(s) that bring the total kept order amount below the threshold, the cost of shipping will be deducted from your refund.

Please note that all Mystery Items/Boxes/Orders are not available for a refund to the payment method or store credit (only size exchanges if the requested size is available).

Please visit our return portal and enter the details of your order if you would like to make a refund request here.

For more details, please visit our T&Cs page.


Can I exchange my item?

  • You can submit an exchange or store credit request up to 30 days after the delivery date of your item.
  • Your item must be unworn and in original, brand-new condition.
  • We reserve the right to refuse an exchange if an item is worn, damaged, or returned in an unsellable condition.

Please visit our return portal here and enter the details of your order to make an exchange request here.


Do you offer free returns?

We do not offer free returns; we recommend insuring your parcel to the full value of the contents, with tracking and proof of delivery signature. Please keep hold of any proof of postage and tracking you have until you have been refunded, as we cannot process the return without receiving the item.

What if I received a faulty or incorrect item?

We are very sorry if you’ve received a faulty or incorrect item. If this is the case, please contact us at support@boysgetsadtoo.com, and we will resolve this as quickly as possible. Please note, if your order arrives damaged or is incorrect, you must notify us within 14 days of receiving your parcel.