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Terms of service

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THIS WEBSITE IS OWNED BY BOYS GET SAD TOO LTD, UNIT 2.27 Q WEST, INTERNATIONAL HOUSE, 1110 GREAT WEST ROAD, BRENTFORD, MIDDLESEX, TW80GP. TEL: 07872007025. VAT REG NO.: 365 0475 93 COMPANY NUMBER : 12207652

SOCIAL MEDIA 

PLEASE NOTE. ALTHOUGH WE DO MONITOR OUR SOICAL MEDIA INBOXES, WE DO NOT OFFER ORDER SUPPORT OR CUSTOMER SERVICE VIA THESE CHANNELS. IF YOU WOULD LIKE TO DISCUSS AN ORDER WITH US THEN PLEASE CONTACT US VIA THE FOLLOWING EMAIL STUDIO@BOYSGETSADTOO.COM

PURCHASING PRODUCTS ON OUR WEBSITE

BY PLACING AN ORDER ON WWW.BOYSGETSADTOO.COM YOU ACKNOWLEDGE TO HAVE READ AND AGREED TO THESE TERMS AND CONDITIONS. IF YOU ARE UNHAPPY WITH ANY ASPECT OF THESE, YOU SHOULD CONTACT US AT SUPPORT@BOYSGETSADTOO.COM PRIOR TO PLACING YOUR ORDER. WE MUST RECEIVE PAYMENT IN FULL FOR THE PRICE OF THE GOODS AND SHIPPING BEFORE YOUR ORDER CAN BE ACCEPTED. ONCE PAYMENT HAS BEEN RECEIVED BY US, WE WILL CONFIRM THE ACCEPTANCE OF YOUR ORDER BY WAY OF AN EMAIL, SENT TO THE EMAIL ADDRESS YOU PROVIDE ON YOUR ORDER. APON ACCEPTANCE OF YOUR ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTRACT BETWEEN US.

SHIPPING

BOYS GET SAD TOO LTD SHIP ALL UK ORDERS VIA MYHERMES AND INTERNATIONAL ORDERS VIA VARIOUS INTERNATIONAL SHIPPING PROVIDERS. ALL ORDERS ARE TRACKED AND INSURED. ALL CHARGES ARE SET ON A FLAT RATE BASIS.

UK SHIPPING

ALL ORDERS ARE SENT VIA MYHERMES. ORDERS WILL REQUIRE A SIGNATURE ON RECEIPT. TYPICALLY UK ORDERS TAKE 2/3 WORKING DAYS TO BE DELIVERED FROM THE DATE OF DISPATCH. PLEASE ALSO NOTE THIS IS NOT 100% GUARANTEED, AND COULD BE SUBJECT TO UNFORESEEN CIRCUMSTANCES.

INTERNATIONAL SHIPPING

ORDERS ARE SENT VIA VARIOUS INTERNATIONAL SHIPPING PROVIDERS. ORDERS WILL REQUIRE A SIGNATURE ON RECEIPT. PLEASE SEE OUR DELIVERY TAB TO UNDERSTAND THE DELIVERY COSTS. THE ESTIMATED DELIVERY TIME VARIES DEPENDING ON LOCATION BUT ON AVARGE TAKES 7-10 WORKING DAYS.

PLEASE NOTE THAT THE ESTIMATED DELIVERY TIMES ARE ESTIMATES AND THEY DO NOT TAKE INTO ACCOUNT ANY EXTERNAL INFLUENCES THAT MAY AFFECT THE PROCESS.

AVAILABILITY

ALL ITEMS ARE SUBJECT TO AVAILABILITY. WE WILL INFORM YOU AS SOON AS POSSIBLE SHOULD YOU ORDER AN ITEM WHICH IS UNAVAILABLE. YOU WILL THEN HAVE THE OPTION TO RECEIVE A FULL REFUND OR TO EXCHANGE YOUR ITEM(S) FOR AN ALTERNATIVE.

MAKING CHANGES TO ORDERS

PLEASE NOTE, WE CAN MAKE NO GUARANTEES TO CHANGE ORDERS PRIOR TO SHIPPING. IF YOU WISH TO MAKE A CHANGE TO YOUR ORDER, YOU SHOULD CALL OR EMAIL US AT THE EARLIEST OPPORTUNITY. IF AN ORDER HAS BEEN BOOKED IN AND COLLECTED, OUR TEAM CANNOT CANCEL OR AMEND IT. ONCE YOU HAVE RECEIVED YOUR ITEM, YOU CAN THEN RETURN IT FOLLOWING OUR RETURNS GUIDELINES.

RETURNS AND EXCHANGE POLICY

SHOULD YOU WISH TO MAKE A RETURN, PLEASE SEND YOUR ITEM(S) BACK TO THE RETURNS ADDRESS WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND. ALL ITEMS RETURNED MUST BE UNWORN AND IN A PERFECT, RE-SELLABLE CONDITION IN ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND. WE DO NOT OFFER FREE RETURNS LABLES. ALL COSTS OF RETURNING YOUR ITEM(S) ARE YOUR RESPONSIBILITY TO PAY. WE RECOMMEND INSURING YOUR PARCEL TO THE FULL VALUE OF THE CONTENTS AND OPTING FOR A SERVICE WHICH PROVIDES YOU WITH FULL TRACKING AND A SIGNATURE ON DELIVERY. PLEASE ENSURE YOUR ITEM(S) ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE ARE NOT RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR PREMISES. YOUR ORIGINAL POSTAGE CHARGE WILL NOT BE REFUNDED BY US WHEN YOU ARE MAKING A RETURN AS THIS COVERS THE COST OF SHIPPING YOUR ORDER. PLEASE SEND YOUR ITEM(S) FOR RETURN, OR EXCHANGE, TO: BOYS GET SAD TOO UNIT 2.27 Q WEST, INTERNATIONAL HOUSE, 1110 GREAT WEST ROAD, BRENTFORD, MIDDLESEX, TW80GP 

EXCHANGES

SHOULD YOU WISH TO EXCHANGE YOUR ITEM(S) PLEASE RETURN THE ITEM(S) TO THE ABOVE ADDRESS - PLEASE ENCLOSE A SHIP WITH THE ORDER NUMBER AND THE DESIRED EXCHANGE. PLEASE SEND THIS TO THE RETURNS ADDRESS PROVIDED. EXCHANGES WILL BE SHIPPED ON THE DAY WE RECEIVE YOUR ITEM(S), AND YOU WILL RECEIVE NEW TRACKING DETAILS FROM MYHERMES AT THIS STAGE. IF WE DO NOT HAVE STOCK OF THE ITEM(S) YOU HAVE REQUESTED IN EXCHANGE, YOU WILL BE CONTACTED VIA PHONE/EMAIL TO ASK IF YOU WOULD LIKE TO CHOOSE AN ALTERNATIVE OR RECEIVE A REFUND.

RETURNS

SHOULD YOU WISH TO RETURN YOUR ITEM(S) INCLUDE A NOTE INSIDE WITH YOUR ORDER NUMBER AND EXPRESSING YOU WOULD LIKE A REFUND. ONCE COMPLETED, PLEASE SEND THIS TO THE RETURNS ADDRESS PROVIDED. REFUNDS WILL BE PROCESSED ON THE DAY WE RECEIVE YOUR ITEM(S) AND CAN TAKE APPROXIMATELY 10 WORKING DAYS TO CLEAR INTO YOUR BANK ACCOUNT.

RECEIVED A FAULTY OR INCORRECT ITEM?

WE ARE EXTREMELY SORRY IF YOU HAVE RECEIVED A FAULTY OR INCORRECT ITEM. IF THIS IS THE CASE, PLEASE CONTACT US AT SUPPORT@BOYSGETSADTOO.COM AND WE WILL SOLVE THIS FOR YOU AS QUICKLY AS WE CAN. 

V.A.T.

ALL PRODUCT PRICES INCLUDE VAT, AND THE FINAL PRICE PAID BY THE CUSTOMER INCLUDES VAT AND DELIVERY COSTS. ALL OTHER COSTS INCURRED ARE YOUR RESPONSIBILITY. THIS MAY INCLUDE IMPORT AND EXPORT CHARGES OR LOCAL TAXES.

PRODUCT DESCRIPTIONS

ALL PRODUCT DESCRIPTIONS HAVE BEEN MADE AS ACCURATE AS POSSIBLE. WE DO UNDERSTAND THAT SOME VARIANCES MAY OCCUR IN COLOUR AND TEXTURE. IF YOU HAVE ANY QUERIES AT ALL REGARDING A PRODUCT OR YOU SIMPLY REQUIRE FURTHER INFORMATION THEN PLEASE CONTACT SUPPORT@BOYSGETSADTOO.COM. WE WILL ENDEAVOUR TO REPLY TO YOU AS SOON AS POSSIBLE. WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ANY VARIATION IN COLOUR CAUSED BY THE BROWSER APP/SOFTWARE OR COMPUTER SYSTEM USED BY YOU. PLEASE ALSO NOTE THAT PRODUCT MEASUREMENTS AND DIMENSIONS ARE APPROXIMATE.

 

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